If Cisco has offered a free software update to address a specific issue, noncontract customers who are eligible for the update may obtain it by contacting the Cisco TAC using any of the means described in the General Security-Related Queries section of this document. ![]() Free software updates will typically be limited to Cisco Security Advisories. Refer to the Cisco security publication for details. The decision to provide free software updates is made on a case-by-case basis. “ As a special customer service, and to improve the overall security of the Internet, Cisco may offer customers free software updates to address high-severity security problems. What most people don’t know is that Cisco has a security vulnerability policy that states: ![]() Ignoring how ridiculous it is for a hardware vendor to require continual payments to receive software fixes, let’s look at how to obtain cisco IOS update software without a valid support contract. A few years ago Cisco walled off their update downloads, requiring that you have a current SMARTnet subscription (be under a support contract) to download them.
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